"you can always say sorry, but the real apology is when you hear the sadness in their voice and see the look in their eyes. And you realize that they hurt themselves just as much"

Yupp, that's why I never accept any of my mom's apologies, because she's never truly sincere. She just says "sorry" to shut us up. She doesn't honestly care. If she had an ounce of care in the world, she would stop all the bullshit she brings in this family.